德信体育

WWW.CROWN.COM, CROWNSTORE.CROWN.COM, BLOG.CROWN.COM, AND CANADA-SHOP.CROWN.COM

Canadian Privacy Policy

 

Your privacy is important to 德信体育 Lift Trucks ULC and 德信体育 (鈥湹滦盘逵, 鈥渦s鈥, 鈥渙ur鈥, 鈥渨e鈥).  This Privacy Policy outlines the practices employed by 德信体育 to explain how 德信体育 collects, transfers, uses, discloses, and stores your information when you use our websites, which are available at www.crown.com, crownstore.crown.com, and canada-shop.crown.com, collectively, (鈥渨ebsites鈥), attend our events, apply for a job or participate in our recruitment process, or contact or interact with us via our social media accounts, email or offline (e.g., on the phone, in-person).  Please review this policy to understand how your personal information will be handled when you use 德信体育鈥檚 websites or otherwise interact with us. Please e-mail the 德信体育 Privacy Office at privacyoffice@crown.com if you have any questions about this Privacy Policy.

A. Collection of Information

We collect information in the following ways:

              (i)              Automatically

In general, you can visit our websites anonymously, without providing any personal information. Please review our Cookies and Other Tracking Technologies section below for further details on the information we automatically collect from you when you interact with us through one of our websites.

              (ii)             Directly from you

The personal information we collect from you depends on how you interact with us.

If you wish to contact 德信体育, we may ask for personal information such as your name, email address, telephone number and/or mailing address to respond to your request.  If you are purchasing products or services, 德信体育 may ask for personal information such as your name, email address, address, telephone number, billing and shipping information, credit and/or debit card details to process payment, as well as any other information we may need to verify your identify so that we can serve you.  If you seek employment, 德信体育 may collect your personal information such as your name, address, email, telephone number, education and work history, reference check information, and information from interviews to consider your request for employment.  To subscribe to our blog, 德信体育 will ask for your email address to contact you when new content is available.  If you provide us with personal information in one of these circumstances, that information will be transmitted to the appropriate individual(s) on our staff who will assist you accordingly.

德信体育 does not knowingly collect personal information from children.  If 德信体育 learns that personal information of an individual under the age of thirteen (13) has been collected, 德信体育 will take the necessary steps to delete the information.  

B.  Cookies and Other Tracking Technologies

德信体育鈥檚 web servers collect certain non-personal data such as domain names and IP addresses when computers access our websites through cookies and similar tracking technologies.  This data is used only to measure and improve 德信体育鈥檚 website performance, not to personally identify users.  德信体育 may also collect additional non-personal information such as location (Country and City), and language to help us improve our websites.

              (i)              Cookies

Cookies are small pieces of data that are sent to your browser from a web server and are stored on your device鈥檚 hard drive.  The websites use cookies for several purposes.  One is to default returning visitors to their geographic preferences.  Another is to provide relevant advertisements about 德信体育 products when you visit select websites on which 德信体育 advertises.  

Most browsers are initially set to accept cookies.  However, you can disable cookies if you wish, by configuring your internet software browser settings.  It may also be possible to configure your browser settings to either enable acceptance of specific cookies, or to notify you each time a new cookie is about to be stored on your device allowing you to decide whether to accept or reject the cookie.  To manage your use of cookies, there are various resources available, such as, the 鈥淗elp鈥 section on your browser.  You can also disable or delete the stored data used by technology similar to cookies, such as Local Shared Objects or Flash Cookies, by managing your browser鈥檚 鈥渁dd-on settings鈥 or visiting the website of its manufacturer.  You can also visit the Digital Advertising Alliance of Canada page at http://youradchoices.ca/choices/ for more information on how to manage and remove cookies and other targeted advertising. As our cookies allow you to access some of our website鈥檚 features, it is recommended that you leave cookies enabled. If cookies are disabled, the websites may have their functionality reduced.

              (ii)             Google Analytics

德信体育鈥檚 websites use Google Analytics, which is a web analytics tool offered by Google Inc. that generates detailed statistics about a website鈥檚 traffic and traffic sources.  德信体育 uses Google Analytics for statistical reasons, e.g. to measure how many users have clicked certain product information.  Google Analytics uses cookies to obtain information about your use of our websites, including your IP address. As your IP address is an individual element that would allow identifying you, 德信体育 has implemented a specific code to ensure that your IP address will only be collected in a shortened and anonymized form. Thus, Google will not be able to identify you from the IP address that is collected from you when using the websites. The information collected by this cookie will be transferred to Google Inc. in the United States.

To learn more about Google鈥檚 practices with Google Analytics, click . To opt out of Google Analytics, click .

 

              (iii)            Clear GIFs, pixel tags, and Webeacons

Clear GIFs are tiny graphics with a unique identifier, and these technologies function in a way that is similar to cookies. In contrast to cookies, which are stored on your computer鈥檚 hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs, or pixel tags), in connection with our websites to, among other things, track the activities of visitors, help us manage content, and compile statistics about usage. We and our third party service providers also use clear GIFs in HTML emails to our users to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

 

For more information about 德信体育鈥檚 use of cookies and other tracking technologies, please contact the 德信体育 Privacy Office using the information outlined in the Contact Us section below.

C. Use of Information

We may use your personal information:

  • to communicate with you;
  • to provide products and services to you and other customers;
  • to support, maintain, and optimize your use of products and services, which may be performed remotely or through other means;
  • to fulfill orders and perform other obligations;
  • to develop, enhance, modify or improve 德信体育鈥檚 products and services;
  • to inform you of products and services that may be of interest to you;
  • to support your use of connected products and/or services;
  • to aggregate the data collected from you with the data collected from others (aggregated data belongs to 德信体育 and may be shared by 德信体育 with third parties, provided that data collected from you will be aggregated with the data collected from others so that the data collected from you will not be disclosed in a way that would permit others to identify the data as data collected specifically from you);
  • to develop and perform data analysis, benchmarking and other insights and analytics;
  • to create metrics and reports such as usage reports;
  • for general business purposes; and
  • as otherwise agreed upon by you and us.

D. Data Security

德信体育 takes precautions to safeguard your personal information against loss, theft, and misuse through administrative, technical, and physical measures. Personal information collected through our websites are limited to 德信体育 employees to fulfill your request and the duties of their jobs.  Information you provide is transferred over an encrypted connection.  德信体育 does not see full credit card information for orders placed over the websites. The last four (4) digits of the credit card are kept as a record of the transaction.

While 德信体育 takes the issue of protecting your personal information seriously, please be aware that security cannot be totally guaranteed.  No data transmission over the internet can be guaranteed to be secure.  Data transmission is at your own risk.  You should exercise discretion in what information you disclose and/or transmit online.

E. Disclosure of Information 

In general, information provided by you will be used only by 德信体育 for the purposes outlined above or for any additional uses you consent to.  

However, 德信体育 may share your information in certain circumstances.  德信体育 may share your personal information with third parties, such as dealers and service providers, to assist us in serving your needs and fulfilling your requests.  德信体育 will share your personal information with such third parties only on the condition that the third parties maintain the information as confidential and use the information only to perform the services or fulfill the requests specified by 德信体育.  德信体育 may also disclose your personal information if required to do so by law, if 德信体育 believes in good faith such disclosure is required, or in urgent circumstances if 德信体育 believes disclosure is necessary.  Your personal information may also be disclosed where necessary for the establishment, exercise or defense of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.  If we are acquired by or merged with another company, or if all or any portion of our business, assets, or stock are transferred to another company (including in connection with any bankruptcy or similar proceedings), we may share or transfer the information we have collected from you to such other company.

F. Retention of Information

德信体育 will store information you provide for the time necessary to respond to your request or otherwise in compliance with 德信体育鈥檚 retention policies. For more information on our data retention practices, please contact the 德信体育 Privacy Office using the information outlined in the Contact Us section below.

G. Your Rights Regarding Your Information

You have the right to request access to or correction of your personal information in 德信体育鈥檚 custody or control and to withdraw your consent to the collection, use or disclosure of your personal information. You may request access to, update or request that your information be removed at any time by contacting us using the information outlined in the Contact Us section below.

You may also have additional rights, in specified circumstances depending on your jurisdiction, to object to our use of your personal information, to request the deletion of your personal information or restrict its use, to understand, to request an explanation in relation to any use of automated decision systems used to make predictions, recommendations or decisions about you that could have a significant impact on you, and to request a copy of the information you have provided to us be transferred to another person. Please contact the 德信体育 Privacy Office using the information outlined in the Contact Us section below.

We may ask you to verify your identity and to provide other details before we are able to provide you with any information, correct any inaccuracies, or otherwise respond to any request related to your personal information.

H. Links to Other Sites

Our websites may contain links to other sites, such as 德信体育 dealers and affiliates.  This Privacy Policy does not apply to such other sites.  德信体育 is not responsible for the privacy practices of any other sites.  Please review the privacy policies of any sites you visit. 

I. Consent

We only collect information by lawful means.  We鈥檒l collect, use and/or disclose your personal information only for the purpose(s) for which consent has been given, unless the collection, use, and/or disclosure is allowed or required by law or regulation.  We鈥檒l obtain your consent before or at the time of collection. In compliance with our privacy obligations, and subject to any lawful exemptions, we may obtain your permission based on implied consent (including through this Privacy Policy) or through other means (such as express consent).

We鈥檒l respect your right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.  Depending on the circumstances, however, withdrawal of your consent may impact our ability to serve you.  If you would like to make a request to withdraw your consent, please contact us using the 鈥淐ontact Us鈥 information outlined below.

J. International Transfers of Information

Some of our affiliates, third-party service providers, contractors, subcontractors, agents, and the like are located outside of Canada, including in the United States. For example, 德信体育 is an Ohio, United States corporation.  This means your information may be accessible to foreign governments, courts, law enforcement authorities or regulatory agencies outside of your jurisdiction, in accordance with the laws of that jurisdiction, which may have different privacy and data protection laws that may or may not be as comprehensive as in your jurisdiction.

K. Contact Us

If you have any questions about this Privacy Policy or 德信体育鈥檚 processing of your personal information, please do not hesitate to communicate in writing by either emailing the 德信体育 Privacy Office at privacyoffice@crown.com or by sending a letter to: Attn: Privacy Office, 德信体育, 44 South Washington St., New Bremen, OH 45869.

L. Updates

德信体育 may update this Privacy Policy from time to time. We encourage you to periodically review this page to ensure you are familiar with those changes. We will indicate at the bottom of this Privacy Policy when it was most recently updated. If the policy is changed in a material way, we may provide you with additional notice (such as a notice posted on the websites or a message delivered to the email address that we have on file for you).

 

Last Updated 6/14/23

 

PARTNER EXTRANET INCLUDING THE PARTS AND SERVICE RESOURCE TOOL AND FLEETSTATS

Privacy Policy

Your privacy is important to 德信体育 Lift Trucks ULC and 德信体育 (鈥湹滦盘逵, 鈥渦s鈥, 鈥渙ur鈥, 鈥渨e鈥).  This Privacy Policy outlines the practices employed by 德信体育 to explain how 德信体育 collects, transfers, uses, discloses, and stores your information when you access or use 德信体育鈥檚 Partner Extranet website accessible at partner.crown.com (鈥淧artner Extranet鈥 or 鈥渨ebsite鈥).  Please e-mail the 德信体育 Privacy Office at privacyoffice@crown.com if you have any questions about this Privacy Policy. 

    A.    About Partner Extranet and FleetSTATS

德信体育鈥檚 Partner Extranet is used by 德信体育 employees, branches, dealers and select customers to provide parts, service, and sales information.

Accessible through 德信体育鈥檚 Partner Extranet is FleetSTATS.  FleetSTATS is a tool used by 德信体育, its dealers, and its customers that is intended to assist customers in identifying repair and equipment costs and providing assistance for service and equipment needs.

Also accessible through 德信体育鈥檚 Partner Extranet is the Parts and Service Resource Tool.  The Parts and Service Resource Tool is an electronic version of the parts and service manuals for 德信体育鈥檚 Material Handling Equipment. 

    B.    Collection of Information

We collect information in the following ways:

              (i)              Automatically

In general, you can visit our websites anonymously, without providing any personal information.  Please review our Cookies and Other Tracking Technologies section below for further details on the information we automatically collect from you when you interact with us through one of our websites.   

              (ii)             Directly from you

The personal information we collect from you depends on how you interact with us.

To access 德信体育鈥檚 Partner Extranet, we may collect some personal information such as name, login, password, address, email and phone number to 德信体育 to enable 德信体育 to set up an account for purposes of secure access and use.  Further information to allow the ordering of parts, processing of warranty claims, and invoicing may be required, including information to verify your identity.

 If you participate in FleetSTATS, information, including information such as equipment used, name, address, email address, and phone number is required to allow your company to participate in FleetSTATSand to properly invoice you for parts or service.  

If you order parts through the Parts and Service Resource Tool, information sufficient to deliver the parts you order is required.  If you provide 德信体育 with personal information through either FleetSTATS庐 or the Parts and Service Resource Tool, 德信体育 will transmit that information to the appropriate individual(s) on its staff who will assist you accordingly.

CCookies and Other Tracking Technologies

德信体育鈥檚 web servers collect certain non-personal data such as domain names and IP addresses when computers access our websites through cookies and similar tracking technologies.  This data is used only to measure and improve 德信体育鈥檚 website performance, not to personally identify users.  德信体育 may also collect additional non-personal information such as location (Country and City), and language to help us improve our websites. 

     (i)         Cookies

Cookies are small pieces of data that are sent to your browser from a web server and are stored on your device鈥檚 hard drive.  The 德信体育 Partner Extranet, the Parts and Service Resource Tool, and FleetSTATS庐 use cookies. 

Most browsers are initially set to accept cookies.  However, you have the ability to disable cookies if you wish, by configuring your internet software browser settings.  It may also be possible to configure your browser settings to either enable acceptance of specific cookies, or to notify you each time a new cookie is about to be stored on your device allowing you to decide whether to accept or reject the cookie.  To manage your use of cookies, there are various resources available, such as, the 鈥淗elp鈥 section on your browser.  You can also disable or delete the stored data used by technology similar to cookies, such as Local Shared Objects or Flash Cookies, by managing your browser鈥檚 鈥渁dd-on settings鈥 or visiting the website of its manufacturer.  You can also visit the Digital Advertising Alliance of Canada page at http://youradchoices.ca/choices/ for more information on how to manage and remove cookies and other targeted advertising.  As our cookies allow you to access some of our website鈥檚 features, it is recommend that you leave cookies enabled.  If cookies are disabled, the websites may have their functionality reduced.

    (ii)         Google Analytics

德信体育鈥檚 Partner Extranet, Parts and Service Resource Tool, and FleetSTATS庐 use Google Analytics, which is a web analytics tool offered by Google Inc. that generates detailed statistics about a website鈥檚 traffic and traffic sources.  德信体育 uses Google Analytics for statistical reasons, e.g. to measure how many users have clicked certain product information.  Google Analytics uses cookies to obtain information about your use of our website, including your IP address.  As your IP address is an individual element that would allow identifying you, 德信体育 has implemented a specific code to ensure that your IP address will only be collected in a shortened and anonymized form.  Thus, Google will not be able to identify you from the IP address that is collected from you when using this website.  The information collected by this cookie will be transferred to Google Inc. in the United States.

To learn more about Google鈥檚 practices with Google Analytics, click . To opt out of Google Analytics, click

   (iii)         Clear GIFs, pixel tags, and Webeacons

Clear GIFs are tiny graphics with a unique identifier, and these technologies function in a way that is similar to cookies. In contrast to cookies, which are stored on your computer鈥檚 hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs, or pixel tags), in connection with our website to, among other things, track the activities of visitors, help us manage content, and compile statistics about usage. We and our third party service providers also use clear GIFs in HTML emails to our users to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

For more information about 德信体育鈥檚 use of cookies and other tracking technologies, please contact the 德信体育 Privacy Office using the information outlined in the Contact Us section below websites.  

D. Use of Information

 Personal information provided by you will be used by 德信体育 to respond to your request, provide you services, including through the Parts and Service Resource Tool or FleetSTATS, and to assist 德信体育 in developing, improving, and delivering our products and services.  德信体育 may also use your information internally for data analysis and research.

We may use your personal information :

  • to administer our websites;
  • to provide our services to you, to communicate with you about your use of our products and services (including our website), to respond to your inquiries, complaints, concerns, including to authenticate you;
  • to manage and administer our warranty program, including to process and track your warranty claims and process and track returns and exchanges and to detect and protect against error or fraud as part of our loss prevention program;
  • to improve your online experience, to tailor the content and information that we may send or display to you, and to otherwise personalize your experiences while using the website or interacting with us via our social media;
  • to review the usage and operations of our website, develop new products or services, and conduct analysis to enhance or improve our website, products or other services;
  • for troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data in relation to our website;
  • to communicate with you about 德信体育 events, newsletters surveys, contests, sweepstakes and other promotions;
  • to process your application for employment, or for an authorized dealer/distributor opportunity;
  • to protect the security or integrity of the website and our business;
  • to comply with legal or regulatory obligations, including investigating suspected unlawful activity and to enforce our rights; and
  • as part of our general business operations, and for other business administration purposes.

E. Data Security

德信体育 takes precautions to safeguard your personal information against loss, theft, and misuse through administrative, technical, and physical measures. Personal information collected through Partner Extranet is limited to 德信体育 employees to fulfill your request and the duties of their jobs. Information you provide is transferred over an encrypted connection.  

While 德信体育 takes the issue of protecting your personal information seriously, please be aware that security cannot be totally guaranteed. No data transmission over the internet can be guaranteed to be secure.  Data transmission is at your own risk. You should exercise discretion in what information you disclose and/or transmit online.

F. Disclosure of Information 

In general, information provided by you will be used only by 德信体育 for the purposes outlined above or for any additional uses you consent to.    

However, 德信体育 may share your information in certain circumstances. 德信体育 may share your personal information with third parties, such as dealers and service providers, to assist 德信体育 in serving your needs and fulfilling your requests.  德信体育 will share your personal information with such third parties only on the condition that the third parties maintain the information as confidential and use the information only to perform the services or fulfill the requests specified by 德信体育.  德信体育 may also disclose your personal information if required to do so by law, if 德信体育 believes in good faith such disclosure is required, or in urgent circumstances if 德信体育 believes disclosure is necessary.  Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.  If we are acquired by or merged with another company, or if all or any portion of our business, assets, or stock are transferred to another company (including in connection with any bankruptcy or similar proceedings), we may share or transfer the information we have collected from you to such other company.

G. Retention of Information

德信体育 will store information you provide for the time necessary to respond to your request or otherwise in compliance with 德信体育鈥檚 retention policies.
For more information on our data retention practices, please contact the 德信体育 Privacy Office using the information outlined in the Contact Us section below.

H. Your Rights Regarding Your Information

You have the right to request access to or correction of the personal information in 德信体育鈥檚 custody or control and to withdraw your consent to the collection, use or disclosure of your personal information You may request access to, update or request that your information be removed at any time by contacting the using the information outlined in the Contact Us section below.

You may also have additional rights, in specified circumstances depending on your jurisdiction, to object to our use of your personal information, to request the deletion of your personal information or restrict its use, to understand, to request an explanation in relation to any use of automated decision systems used to make predictions, recommendations or decisions about you that could have a significant impact on you, and to request a copy of the information you have provided to us be transferred to another person. Please contact the 德信体育 Privacy Office using the information outlined in the Contact Us section below.

We may ask you to verify your identity and to provide other details before we are able to provide you with any information, correct any inaccuracies, or otherwise respond to any request related to your personal information.

I. Links to Other Sites

The partner.crown.com website, including the Parts and Service Resource Tool and FleetSTATS庐, may contain links to other sites, such as 德信体育 dealers and affiliates.  This Privacy Policy does not apply to such other sites.  德信体育 is not responsible for the privacy practices of any other sites.  Please review the privacy policies of any sites you visit. 

J. Consent

We only collect information by lawful means. We鈥檒l collect, use and/or disclose your personal information only for the purpose(s) for which consent has been given, unless the collection, use, and/or disclosure is allowed or required by law or regulation.  We鈥檒l obtain your consent before or at the time of collection. In compliance with our privacy obligations, and subject to any lawful exemptions, we may obtain your permission based on implied consent (including through this Privacy Policy) or through other means (such as express consent).

We鈥檒l respect your right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Depending on the circumstances, however, withdrawal of your consent may impact our ability to serve you. If you would like to make a request to withdraw your consent, please contact us using the 鈥淐ontact Us鈥 information outlined below.

K. International Transfers of Information

 Some of our affiliates, third party service providers, contractors, subcontractors, agents, and the like are located outside of Canada, including in the United States. For example, 德信体育 is an Ohio, United States corporation. This means your information may be accessible to foreign governments, courts, law enforcement authorities or regulatory agencies outside of your jurisdiction, in accordance with the laws of that jurisdiction, which may have different privacy and data protection laws that may or may not be as comprehensive as in your jurisdiction.

L. Contact Us

If you have any questions about this Privacy Policy or 德信体育鈥檚 processing of your personal information,  please do not hesitate to communicate in writing by either by emailing the 德信体育 Privacy Office at privacyoffice@crown.com or by sending a letter to: Attn: Privacy Office, 德信体育, 44 South Washington St., New Bremen, OH 45869.

M. Updates

德信体育 may update this Privacy Policy from time to time.  We encourage you to periodically review this page to ensure you are familiar with those changes. We will indicate at the bottom of this Privacy Policy when it was most recently updated. If the policy is changed in a material way, we may provide you with additional notice (such as a notice posted on the websites or a message delivered to the email address that we have on file for you).

 

Last Updated 6/14/23

 

INFOLINK

Privacy Policy

Your privacy is important to 德信体育 Lift Trucks ULC and 德信体育 (鈥湹滦盘逵, 鈥渦s鈥, 鈥渙ur鈥, 鈥渨e鈥).  This Privacy Policy outlines the practices employed by 德信体育 to explain how 德信体育 collects, transfers, uses, discloses, and stores your information when you use InfoLink and associated services, which is accessible at /en-ca/privacy-policy.html. (the 鈥渨ebsite鈥) Please e-mail the 德信体育 Privacy Office at privacyoffice@crown.com if you have any questions about this Privacy Policy.

A. Collection of Information

InfoLink is software intended to assist a customer in managing and recording how its fleet is operating for use in internal and regulatory compliance.  InfoLink allows information to be wirelessly transmitted from equipment in use to the customer鈥檚 network.  For example, InfoLink will collect and store information regarding customer employees, equipment operation licenses, daily operator checklist performance, employee use of equipment, equipment service requirements, and operator compliance and error.  If required by applicable law, it is the customer鈥檚 obligation to obtain the required employee consent to enable 德信体育 to collect, use and disclose such information for the purposes of providing and maintaining InfoLink services the customer has requested.

In general, you can use InfoLink software without providing any personal information to 德信体育.  However, in utilizing InfoLink, a customer may: (1) elect to allow 德信体育 to have remote access to view the information to provide support; (2) allow 德信体育 to host the software and transmitted information; (3) allow a 德信体育 dealer to receive email alerts when the customer鈥檚 equipment requires service; and, (4) allow a 德信体育 dealer to view customer information collected and stored by InfoLink either at the customer鈥檚 site or through internet access.  This Privacy Policy does not apply to and 德信体育 has no control over any use of the customer鈥檚 information provided to a third-party, including a 德信体育 dealer under any of the last two circumstances listed.

If the customer elects to have 德信体育 access or host InfoLink data, 德信体育 will ask for personal information such as your name and address to provide you those services.  If you provide 德信体育 with personal information in one of these circumstances, 德信体育 will transmit that information to the appropriate individual(s) on our staff who will assist you accordingly. 

 B.  Cookies and Other Tracking Technologies

德信体育鈥檚 web servers collect certain non-personal data such as domain names and IP addresses when computers access our websites through cookies and similar tracking technologies.  This data is used only to measure and improve 德信体育鈥檚 website performance, not to personally identify users.  德信体育 may also collect additional non-personal information such as location (Country and City), and language to help us improve our websites.

     (i)     Cookies

Cookies are small pieces of data that are sent to your browser from a web server and are stored on your device鈥檚 hard drive.  The website uses cookies for several purposes.  One is to default returning visitors to their geographic preferences.  Another is to provide relevant advertisements about 德信体育 products when you visit select websites on which 德信体育 advertises.  

Most browsers are initially set to accept cookies.  However, you can disable cookies if you wish, by configuring your internet software browser settings.  It may also be possible to configure your browser settings to either enable acceptance of specific cookies, or to notify you each time a new cookie is about to be stored on your device allowing you to decide whether to accept or reject the cookie.  To manage your use of cookies, there are various resources available, such as, the 鈥淗elp鈥 section on your browser.  You can also disable or delete the stored data used by technology similar to cookies, such as Local Shared Objects or Flash Cookies, by managing your browser鈥檚 鈥渁dd-on settings鈥 or visiting the website of its manufacturer.  You can also visit the Digital Advertising Alliance of Canada page at for more information on how to manage and remove cookies and other targeted advertising. As our cookies allow you to access some of our website鈥檚 features, it is recommended that you leave cookies enabled. If cookies are disabled, the websites may have their functionality reduced.

     (ii)    Google Analytics

德信体育鈥檚 websites use Google Analytics, which is a web analytics tool offered by Google Inc. that generates detailed statistics about a website鈥檚 traffic and traffic sources.  德信体育 uses Google Analytics for statistical reasons, e.g. to measure how many users have clicked certain product information.  Google Analytics uses cookies to obtain information about your use of our websites, including your IP address. As your IP address is an individual element that would allow identifying you, 德信体育 has implemented a specific code to ensure that your IP address will only be collected in a shortened and anonymized form. Thus, Google will not be able to identify you from the IP address that is collected from you when using the websites. The information collected by this cookie will be transferred to Google Inc. in the United States.

To learn more about Google鈥檚 practices with Google Analytics, click . To opt out of Google Analytics, click .

 

C. Data Security

德信体育 takes precautions to safeguard your personal information against loss, theft, and misuse through administrative, technical, and physical measures. Access to personal information collected and provided by 德信体育鈥檚 customers is limited to 德信体育 employees to fulfill a customer request and the duties of their jobs.

Information you provide can be transferred over an internet connection via cellular or WIFI access points.  Retrieving information that 德信体育 hosts is transferred over an encrypted internet connection. However, no data transmission can be guaranteed to be secure.  Data transmission is at your own risk.  You should exercise discretion in what information you disclose and/or transmit online.

If you create an account on our website, you are responsible for maintaining the strict confidentiality of your account password, and you shall be responsible for any activity that occurs using your account credentials, whether or not you authorized such activity. Please promptly notify us, using the information contained in the 鈥淐ontact Us鈥 section, of any unauthorized use of your password or account or any other breach of security.

D. Use of Information

 Personal information provided by a customer, such as when a customer requests that 德信体育 access or host InfoLink, will be used by 德信体育 to assist the customer as requested.  德信体育 may also use customer鈥檚 information internally for data analysis and research.

E. Disclosure of Information 

In general, information provided by the customer will be used only by 德信体育 for the purposes outlined above or for any additional uses you consent to.  

However, 德信体育 may share your information in certain circumstances.  德信体育 may share your personal information with third parties, such as dealers and service providers, to assist in serving your needs and fulfilling your requests.  We will share your personal information with such third parties only on the condition that the third parties maintain the information as confidential and use the information only to perform the services specified by 德信体育.  德信体育 may also disclose your personal information if required to do so by law, if 德信体育 believes in good faith such disclosure is required, or in urgent circumstances if 德信体育 believes disclosure is necessary.  Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property. If we are acquired by or merged with another company, or if all or any portion of our business, assets, or stock are transferred to another company (including in connection with any bankruptcy or similar proceedings), we may share or transfer the information we have collected from you to such other company.

F. Retention of Information

德信体育 will store information you provide for the time necessary to respond to your request or otherwise
in compliance with 德信体育鈥檚 retention policies. For more information on our data retention practices, please contact the 德信体育 Privacy Office using the information outlined in the Contact Us section below.

G. Links to Other Sites

德信体育鈥檚 InfoLink庐 website may contain links to other sites, such as 德信体育 dealers and affiliates.  This Privacy Policy does not apply to such other sites.  德信体育 is not responsible for the privacy practices of any other sites.  Please review the privacy policies of any sites you visit. 

H. Consent

By using the InfoLink web portal, you consent to the collection and use of this information by 德信体育.  It is the affirmative duty of 德信体育鈥檚 customers to obtain the consent of their employees to collect, use and disclose such employee鈥檚 personal information to 德信体育 and use in accordance with this policy.

I. Your Rights Regarding Your Information

You have the right to request access to or correction of the personal information in 德信体育鈥檚 custody or control and to withdraw your consent to the collection, use or disclosure of your personal information You may request access to, update or request that your information be removed at any time by contacting the using the information outlined in the Contact Us section below.

You may also have additional rights, in specified circumstances depending on your jurisdiction, to object to our use of your personal information, to request the deletion of your personal information or restrict its use, to understand, to request an explanation in relation to any use of automated decision systems used to make predictions, recommendations or decisions about you that could have a significant impact on you, and to request a copy of the information you have provided to us be transferred to another person. Please contact the 德信体育 Privacy Office using the information outlined in the Contact Us section below to request these additional data subject rights.

We may ask you to verify your identity and to provide other details before we are able to provide you with any information, correct any inaccuracies, or otherwise respond to any request related to your personal information.

J. Contact Us

If you have any questions about this Privacy Policy or 德信体育鈥檚 processing of your personal information, please do not hesitate to communicate in writing by emailing the 德信体育 Privacy Office at privacyoffice@crown.com or by sending a letter to: Attn: Privacy Office, 德信体育, 44 South Washington St., New Bremen, OH 45869.

K. International Transfers of Information

Some of our affiliates, third party service providers, contractors, subcontractors, agents, and the like are located outside of Canada, including in the United States. For example, 德信体育 is an Ohio, United States corporation. This means your information may be accessible to foreign governments, courts, law enforcement authorities or regulatory agencies outside of your jurisdiction, in accordance with the laws of that jurisdiction, which may have different privacy and data protection laws that may or may not be as comprehensive as in your jurisdiction.

L. Updates

德信体育 may update this Privacy Policy from time to time.  We encourage you to periodically review this page to ensure you are familiar with those changes. We will indicate at the bottom of this Privacy Policy when it was most recently updated. If the policy is changed in a material way, we may provide you with additional notice (such as a notice posted on the website or a message delivered to the email address that we have on file for you).

 

Last Updated 6/14/23.

 

LEARNING MANAGEMENT SYSTEM

Privacy Policy

Your privacy is important to 德信体育 Lift Trucks ULC and 德信体育 (鈥湹滦盘逵, 鈥渦s鈥, 鈥渙ur鈥, 鈥渨e鈥).  This Privacy Policy outlines the practices employed by 德信体育 to explain how 德信体育 collects, transfers, uses, discloses, and stores your information when you use 德信体育鈥檚 Learning Management System accessible online at learning.crown.com (鈥渨ebsite鈥 or 鈥淟earning Management System鈥).  Please e-mail the 德信体育 Privacy Office at privacyoffice@crown.com if you have any questions about this Privacy Policy.  

A. Collection of Information

德信体育鈥檚 Learning Management System is used by 德信体育 employees, branches, dealers and select customers to provide training materials.  To access 德信体育鈥檚 Learning Management System, information such as name, address, email, and phone number, as well as login and password information must be provided to 德信体育 to enable 德信体育 to set up an account for purposes of secure access and use.  Further information to allow tracking of training modules completed may be required.  

 B.  Cookies and Other Tracking Technologies

德信体育鈥檚 web servers collect certain non-personal data such as domain names and IP addresses when computers access our websites through cookies and similar tracking technologies.  This data is used only to measure and improve 德信体育鈥檚 website performance, not to personally identify users.  德信体育 may also collect additional non-personal information such as location (Country and City), and language to help us improve our websites.

     (i)         Cookies

Cookies are small pieces of data that are sent to your browser from a web server and are stored on your device鈥檚 hard drive.  The websites use cookies for several purposes.  One is to default returning visitors to their geographic preferences.  Another is to provide relevant advertisements about 德信体育 products when you visit select websites on which 德信体育 advertises.  

Most browsers are initially set to accept cookies.  However, you can disable cookies if you wish, by configuring your internet software browser settings.  It may also be possible to configure your browser settings to either enable acceptance of specific cookies, or to notify you each time a new cookie is about to be stored on your device allowing you to decide whether to accept or reject the cookie.  To manage your use of cookies, there are various resources available, such as, the 鈥淗elp鈥 section on your browser.  You can also disable or delete the stored data used by technology similar to cookies, such as Local Shared Objects or Flash Cookies, by managing your browser鈥檚 鈥渁dd-on settings鈥 or visiting the website of its manufacturer.  You can also visit the Digital Advertising Alliance of Canada page at for more information on how to manage and remove cookies and other targeted advertising. As our cookies allow you to access some of our website鈥檚 features, it is recommended that you leave cookies enabled. If cookies are disabled, the websites may have their functionality reduced.

    (ii)         Google Analytics

德信体育鈥檚 websites use Google Analytics, which is a web analytics tool offered by Google Inc. that generates detailed statistics about a website鈥檚 traffic and traffic sources.  德信体育 uses Google Analytics for statistical reasons, e.g. to measure how many users have clicked certain product information.  Google Analytics uses cookies to obtain information about your use of our websites, including your IP address. As your IP address is an individual element that would allow identifying you, 德信体育 has implemented a specific code to ensure that your IP address will only be collected in a shortened and anonymized form. Thus, Google will not be able to identify you from the IP address that is collected from you when using the websites. The information collected by this cookie will be transferred to Google Inc. in the United States.

To learn more about Google鈥檚 practices with Google Analytics, click . To opt out of Google Analytics, click .

C. Data Security

德信体育 takes precautions to safeguard your personal information against loss, theft, and misuse through administrative, technical, and physical measures. Personal information collected through the Learning Management System is limited to 德信体育 employees to fulfill your request and the duties of their jobs. Information you provide is transferred over an encrypted connection.

While 德信体育 takes the issue of protecting your personal information seriously, please be aware that security cannot be totally guaranteed.  No data transmission over the internet can be guaranteed to be secure.  Data transmission is at your own risk.  You should exercise discretion in what information you disclose and/or transmit online.

If you create an account on our website, you are responsible for maintaining the strict confidentiality of your account password, and you shall be responsible for any activity that occurs using your account credentials, whether or not you authorized such activity. Please promptly notify us, using the information contained in the 鈥淐ontact Us鈥 section, of any unauthorized use of your password or account or any other breach of security

D. Use of Information

Personal information provided by you will be used by 德信体育 to respond to your request, provide you with the Learning Management System services, and to assist 德信体育 in developing, improving, and delivering our products and services including the Learning Management System.  德信体育 may also use your information internally for data analysis and research.  

E. Disclosure of Information  

In general, information provided by you will be used only by 德信体育 for the purposes outlined above or for any additional uses you consent to.

However, 德信体育 may share your information in certain circumstances.  德信体育 may share your personal information with its service providers to assist 德信体育 in administering Learning Management System, serving your needs and fulfilling your requests  德信体育 will share your personal information with such third parties only on the condition that the third parties maintain the information as confidential and use the information only to perform the services or fulfill the requests specified by 德信体育. 德信体育 may share the personal information collected via the Learning Management System with your employer to confirm completion of training programs.  德信体育 may also disclose your personal information if required to do so by law, if 德信体育 believes in good faith such disclosure is required, or in urgent circumstances if 德信体育 believes disclosure is necessary.  Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.  If we are acquired by or merged with another company, or if all or any portion of our business, assets, or stock are transferred to another company (including in connection with any bankruptcy or similar proceedings), we may share or transfer the information we have collected from you to such other company.

F. Retention of Information

德信体育 will store information you provide for the time necessary to respond to your request or otherwise
in compliance with 德信体育鈥檚 retention policies.  For more information on our data retention practices, please contact the 德信体育 Privacy Office using the information outlined in the Contact Us section below.

 

G. Links to Other Sites

The learning.crown.com website may contain links to other sites, such as 德信体育 dealers and affiliates.  This Privacy Policy does not apply to such other sites.  德信体育 is not responsible for the privacy practices of any other sites.  Please review the privacy policies of any sites you visit.  

H. Consent

We only collect information by lawful means. We鈥檒l collect, use and/or disclose your personal information only for the purpose(s) for which consent has been given, unless the collection, use, and/or disclosure is allowed or required by law or regulation. We鈥檒l obtain your consent before or at the time of collection. In compliance with our privacy obligations, and subject to any lawful exemptions, we may obtain your permission based on implied consent (including through this Privacy Policy) or through other means (such as express consent).

We鈥檒l respect your right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Depending on the circumstances, however, withdrawal of your consent may impact our ability to serve you. If you would like to make a request to withdraw your consent, please contact us using the 鈥淐ontact Us鈥 information outlined below.

I. Your Rights Regarding Your Information

You have the right to request access to or correction of the personal information in 德信体育鈥檚 custody or control and to withdraw your consent to the collection, use or disclosure of your personal information You may request access to, update or request that your information be removed at any time by contacting the using the information outlined in the Contact Us section below.

You may also have additional rights, in specified circumstances depending on your jurisdiction, to object to our use of your personal information, to request the deletion of your personal information or restrict its use, to understand, to request an explanation in relation to any use of automated decision systems used to make predictions, recommendations or decisions about you that could have a significant impact on you, and to request a copy of the information you have provided to us be transferred to another person. Please contact the 德信体育 Privacy Office using the information outlined in the Contact Us section below to request these additional data subject rights.

We may ask you to verify your identity and to provide other details before we are able to provide you with any information, correct any inaccuracies, or otherwise respond to any request related to your personal information.

J. International Transfers of Information

 Some of our affiliates, third party service providers, contractors, subcontractors, agents, and the like are located outside of Canada, including in the United States. For example, 德信体育 is an Ohio, United States corporation. This means your information may be accessible to foreign governments, courts, law enforcement authorities or regulatory agencies outside of your jurisdiction, in accordance with the laws of that jurisdiction, which may have different privacy and data protection laws that may or may not be as comprehensive as in your jurisdiction.

K. Contact Us

If you have any questions about this Privacy Policy or 德信体育鈥檚 processing of your personal information,  please do not hesitate to communicate in writing by either by emailing the 德信体育 Privacy Office at privacyoffice@crown.com or by sending a letter to: Attn: Privacy Office, 德信体育, 44 South Washington St., New Bremen, OH 45869.

L. Updates

德信体育 may update this Privacy Policy from time to time. We encourage you to periodically review this page to ensure you are familiar with those changes. We will indicate at the bottom of this Privacy Policy when it was most recently updated. If the policy is changed in a material way we may provide you with additional notice (such as a notice posted on the website or a message delivered to the email address that we have on file for you).

 

Last Updated 6/14/23